FAQs for FanFest.shop

FAQs


GENERAL

Q: I am trying to place an order and keep receiving this error: "There are no shipping methods available for your cart or destination." What’s the problem?
A: This error typically occurs if you're attempting to purchase more than one item that require different types of packaging/mailers, i.e. a print and a shirt. It’s possible that you may need to check out separately to purchase your items.


Q: Can I combine multiple outstanding orders together to save some money on shipping?
A: If the products in your orders require the same type of packaging/mailer & have similar shipping timelines, we can combine shipments for you! Please be sure to contact us IMMEDIATELY so we can assist you before the individual orders are fulfilled. Please note: we are unable to hold an order for future combination.


Q: For Pre-Orders, am I charged at the time of purchase or when the item ships?
A: Payments are processed at the time of purchase for all Pre-Orders.


Q: Can I get a refund on a gift card?
A: We're sorry, but gift cards are nonrefundable.


Q: Can I cancel my order?
A:  All sales are final.


SHIPPING
 
Q: Who is your mail service provider and what type of shipping methods do you use?
A: We ship our orders via USPS Mail.  All rates are calculated by USPS for both domestic and international shipping.  For international shipping, the more


Q: When will I get my order?
A: We like to ship out all orders as fast as possible, however some orders may take up to 3-4 weeks if we don't have the item in hand at the time of release, such as posters and artwork.  That said, most clothing and accessories are shipped out within 2-3 business days. Please also note that large releases may take a bit longer fulfill. If you suspect your order is lost, please contact us immediately, and we'll get you sorted out.
For Pre-Orders, please reference the product page and/or release announcement for shipping estimates.


Q: How will I know when my order has shipped?
A: You will receive a shipping confirmation email with tracking information as soon as your order has shipped!


Q: Can I return may order?
A:  All sales are final.


Q: I received my poster/collectible/autographed item, and it was damaged. Is it possible to get a replacement?
A: Most of the time, yes. Don't hesitate to contact us if you have an issue with your order and we will get you sorted out. Be sure to include your order number and a brief summary of the issue in the email. Please understand that if you are inquiring about your damaged item after 30 days of receiving, we may be limited as to what we can do for you.


Q: I moved! Can I update the shipping address on my order?
A: Yes! Contact us with your new address before your order is shipped and we’ll get it updated for you. Changing the address on your account does not affect an order that has been previously placed, so be sure to reach out and let us know! We are unable to accommodate with third-party shipping.


Q: Do you ship internationally?
A: Yes, we do! Please note that international shipments may take a little bit longer to arrive. Import duty and tax charges are not included in the shipping price.


Can't find an answer to what you're looking for?
Email shop@fanfest.com